International Reship Policy
Gymchemist Reshipping Policy
INTERNATIONAL CUSTOMERS PLEASE READ THIS VERY CAREFULLY PRIOR TO ORDERING.
We promise to provide a 50% reship policy for any packages seized by custom outside of the UK. Specific terms apply to this, which are detailed below:
- International packages can become delayed, lost, stolen - all aspects outside of our control. We keep postage proof for every order we send. It details the date, time and weight of package, as well as your postal/zip code. We keep this info for 60 days before destroying it. We require you wait 28 days from the date of shipping before contacting us for any reship.
- We require, in every case, proof of seizure for any reships. This will be in the form of a seizure notice from your respective country. We have in the past reshipped orders which were lost/delayed etc, however we were also scammed multiple times. This is now a blanket term - no notice, no partial reship. We will not lose money due to the incompetence of any postal/custom services across the globe.
- In the event your package is seized, please take a photo or scan and email it to us at Noble@countermail.com, along with your order number.
- By a 50% reship policy, we will look at your order and email to discuss what part of the order you wish for us to resend. We are also happy to consider providing a store credit in case you wished to purchase other items.
- At any point during the first 28 days you can ask for a copy of your proof of post - this can take up to 3 days to process due to the logistics of our business set up
- HGH is exempt from the reship policy due to the high buy in cost - be aware before ordering.ALL WHOLESALE ORDERS ARE EXCLUDED AND EXEMPTED IN FULL FROM THIS POLICY AND ARE AT THE PURCHASERS RISK ENTIRELY